SuzanneSomers.com - Money Back Guarantee
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Money Back Guarantee

OUR GUARANTEE:
SuzanneSomers.com is proud to offer a wide selection of distinctive products, and we stand behind the quality of each one. If an item arrives damaged or appears defective in any way, simply return it and we will be happy to replace the item, exchange it, or refund your payment. 

PROBLEMS / QUESTIONS:
Suzanne has many products which are sold by a variety of different companies. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.

RETURN POLICY:

Suzanne has many products which are sold by a variety of different companies. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.

Within thirty (30) days of shipment you may return any of the following items for a full refund:


(1) Any book in its original condition.

(2) Any unopened media (including VHS tape, cassette tape, or video).

(3) Any other item in new condition with original packaging and accessories.

If you want to return merchandise, please simply Contact Us.

We do not refund shipping or handling charges nor are we responsible for return postage.

EXCHANGE POLICY:

A. Within thirty (30) daysof shipment, you may exchange any of the following items for a full refund: (1) Any book in its original condition. (2) Any unopened media (including VHS tape, video, or cassette tape). (3) Any other item in new condition with original packaging and accessories.

B. You can order a new item now and return the original item later for credit. However, we will need to charge your credit card for the second item. Once we receive your return, we will credit your credit card for the cost of the original item, minus shipping. Please go to the Contact Us page to arrange this.

If you want to exchange merchandise, Please go to the Contact Us page to get your RMA number.

 

REFUND POLICY:

We will notify you via email of your refund once we have received and processed the returned item in accordance with you obtaining an RMA number. You can expect a refund in the same form of payment originally used for purchase (with the exception of Reward $) within seven (7) to fourteen (14) business days of our receiving your return.

Reward $ can not be used to generate a cash refund, and will not be credited back to your account.

We do not refund shipping or handling charges nor are we responsible for return postage.

If you are returning a gift as the recipient of that gift, you will receive Reward $ for the value of your return, which must be used at SuzanneSomers.com within 60 days of the receipt of your return.

We can process returns and refunds only for items purchased from SuzanneSomers.com.

Should you need to contact us regarding the status of a return or exchange for which you've already been issued an RMA number, please go to the Contact Us page.

We cannot accept returns shipped via FedEx or UPS from a non-U.S. address. If you request an exchange we will pay shipping charges for the item we ship to you. Please be aware that your country may levy import customs and duties on items we ship to you.

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