SuzanneSomers.com - Terms and Conditions
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Terms and Conditions

PROBLEMS / QUESTIONS:

Suzanne has many products which are sold by a variety of different companies. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.

If you have any problems with your order, please don't hesitate to email us at: Contact Us.

CREDIT CARD SECURITY POLICY:

It is safe to use your credit card for purchases on this website.
  • A. We accept Visa, MasterCard, American Express, and Discover.
  • B. Our secure server software (SSL) is the most widely accepted and secure in the electronic commerce industry. All of your personal information is encrypted, including your credit card number, name and address to assure safe travel over the Internet.
  • C. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
  • D. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. 
  • E. For additional security, no credit card numbers are stored anywhere on our site or in our databases.

HOW TO CONTACT US:

For all inquiries, fill out the form at: Contact Us.

ORDER TRACKING:

Any order my be tracked through the MY ACCOUNT link accessible at the bottom of any page on the website.

GIFT CERTIFICATES:

  • Gift certificates do not have an expiration date and can be redeemed at any time.
    Gift certificates must be redeemed through the SuzanneSomers.com Web site, www.suzannesomers.com, toward the purchase of products listed in SuzanneSomers.com's online catalog. Gift certificates may not be redeemed for the purchase of products at any other Web site operated by SuzanneSomers.com, its affiliates, or any other person or entity. 
  • Gift certificates can not be used to purchase gift certificates.
  • Gift certificates are not redeemable for cash and cannot be returned for a cash refund. 
  • Any unused balance will be placed in the recipient's gift certificate account and is not transferable.
  • If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
  • All refunds on merchandise purchased with gift certificates will be made to the recipient's gift certificate account in the form of a gift certificate credit. 
  • Gift certificates cash value are 1/10 of one cent. 
  • Gift certificates and their use on the SuzanneSomers.com Web site are subject to SuzanneSomers.com's general Conditions of Use and Privacy Policy.
  • Gift certificates can be viewed under MY ACCOUNT. Any gift certificate that has not been registered can be re-sent to the recipient at any time. 
  • SuzanneSomers.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through the SuzanneSomers.com Web site or is redeemed and used to make purchases on the SuzanneSomers.com Web site.
  • SLC WEBSALES, INC. AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 
  • SuzanneSomers.com reserves the right to change these terms and conditions from time to time in its discretion. 
  • SALES TAX

    Applicable Sales Tax will be added for shipments to residents of California.

    SHIPPING POLICY:

    SuzanneSomers.com computes shipping based upon the dollar amount of your order, less any applicable sales taxes.

    The rates for the Continental United States and Canada are as follows:

    Order Amount United States Canada
    $0 - $25.00 $6.99 $15.99
    $25.01 - $50.00 $8.99 $18.99
    $50.01 - $150.00 $12.99 $21.99
    $150.01 and up Free $8.99
    Expedited Shipping + $9.00 n/a
    Express Shipping + $18.00 n/a

    Orders are typically sent to our delivery company for shipment the business day following order placement (business days are Monday thru Friday, excluding holidays). Expected delivery times are:

    Ground = typically 5-7 business days after being sent to our delivery company depending on location.

    Expedited = by the end of the second business day after being sent to our delivery company.

    Express = by the end of the next business day after being sent to our delivery company.

    1. Customers placing international orders will be contacted by a Customer Service Representative who will quote the exact shipping charge for their order. They may accept the actual charges or cancel their order at that time.

    2. All orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, and other US territories will be sent Ground Delivery.

    3. All Canadian orders, including chocolate, will be shipped ground. Canadian customers will also be charged Customs clearance, duties, and taxes. Those charges will be collected, cash on delivery, when you receive your package. These charges are billed strictly by Canadian Customs and are not connected to SuzanneSomers.com's shipping and handling charges.

    4. Because of weight and dimension issues, certain products will ship via Ground only.

    5. All U.S. chocolate orders will ship Expedited and $8.00 will be added to each shipment of chocolate. If there are multiple items in addition to your order for chocolate, the balance of the items will ship via Ground.

    6. Certain items carry individual shipping charges, which are calculated according to the special weight, dimension, temperature, or handling characteristics of these items. The shipping and handling for these items will be listed separately on the checkout page.

    Sale Items, Discounts, Coupons and Specials:

    Any coupon, special, discount or sale applies only to SuzanneSomers.com, and does not necessarily reflect any coupon, special, discount or sale at any of our affiliate sites such as FaceMaster.com.

    MEDICAL DISCLAIMER:

    The SuzanneSomers.com website is not a substitute for the advice of a physician, dietician, nutritionist, or other qualified nutritional, health, exercise and fitness professional. This website presents products, general information and discussions by third parties about nutrition, health, exercise and fitness, and suggestions on how to use the products. The website cannot and does not provide specific advice for your exact situation, and it cannot evaluate, determine or decide whether the website's products, services and information are appropriate for you. Because the website cannot evaluate, decide or determine which products, services and information are appropriate or best for your individual situation, you must use your own judgment, and, to the extent you believe appropriate, you must seek the assistance, counsel and advice of your physician, nutritionist, dietician and other health care professionals.


    Information contained in SuzanneSomers.com is not a substitute for professional medical advice, health care services or a medical exam. Nothing accessed is or should be interpreted as a general or specific recommendation for a specific treatment plan, product, exercise regimen or course of action. Always seek the advice of your physician or other qualified health professional before starting any new regimen or treatment. Reviewing the information provided by SuzanneSomers.com shall not and in fact does not replace speaking with a qualified health, exercise or medical professional. Only your doctor or a qualified medical professional can provide you with advice or recommendations for an individual condition, ailment, treatment or problem. In addition, while SuzanneSomers.com endeavors to update its content, health, exercise and medical information, such information changes rapidly, and it is impossible for SuzanneSomers.com to stay abreast of all such changes.

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