Returns, Refunds & Price Adjustments

At SuzanneSomers.com, we stand behind the quality of our products and want you to love your purchase. If something isn't right, our Customer Care team is here to help.

Please contact us within 30 days of delivery, and we'll review your request to determine the best resolution.

How We Can Help

Depending on the situation, we may be able to provide:

• A replacement product

• Store credit for a future purchase

• A refund to your original payment method

Our team carefully reviews each request to determine the most appropriate resolution.

Damaged or Defective Products

If your product arrives damaged or appears to be defective, please contact Customer Care within 30 days of delivery.

To help us investigate and resolve your request as quickly as possible, please do not discard or return the product unless instructed by Customer Care. We may request photos, lot numbers, or additional information before determining the best resolution.

Returns & Refund Eligibility

• We can assist with products purchased directly from SuzanneSomers.com.

• If your purchase was made through another retailer or website, please contact that seller directly, as they manage their own returns and refunds.

• Requests received more than 30 days after delivery will be considered on a case-by-case basis.

• Shipping and handling charges are non-refundable.

SUZANNE Selects Box

Due to the discounted nature of the SUZANNE Selects Box, all sales are final except in cases where products arrive damaged or defective.

Price Adjustments

If an item purchased directly from SuzanneSomers.com goes on sale within 7 days of your order date, you may contact Customer Care to request a price adjustment review.

When approved, price adjustments are issued as store credit.

Price adjustments are not available for:

• Final sale items

• Clearance items

• Limited-time promotions

• Bundles

• Subscription pricing

• Gift cards

• Taxes, duties, or shipping charges

• Purchases made through another retailer

Only one price adjustment may be issued per order.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order.

If an incorrect or incomplete shipping address is provided during checkout, SuzanneSomers.com is not responsible for orders that are lost or delivered to the wrong address.

If your package is returned to us by the carrier, we'll be happy to reship your order once the correct address has been confirmed. Additional shipping charges may apply.

If you notice an address error after placing your order, please contact Customer Care as soon as possible. While we'll do our best to update your order before it ships, we cannot guarantee address changes once an order has been processed.

International Orders

International orders may be subject to import duties, taxes, and customs fees required by the destination country. These charges are the responsibility of the customer.

Contact Customer Care

Phone: 866-222-4620
Monday-Friday, 9:00 a.m.-4:00 p.m. PT

Email: customerservice@suzannesomers.com

We do our best to respond by the next business day. If we're unable to answer your call, please leave us a voicemail, and we'll return your call as soon as possible.