Refund policy

Returns & Refunds Policy

Returns (Damaged or Defective Items)

We stand behind the quality of the products sold on SuzanneSomers.com. If your item arrives damaged or appears defective, you may request a replacement, exchange, or refund, subject to the policy below.

Eligibility & Where You Purchased

We can only process returns, exchanges, and refunds for items purchased directly from SuzanneSomers.com.

If you purchased a Suzanne Somers product from another retailer or website, please contact that seller’s customer service team for assistance.

How to Start a Return (RMA Required)

To initiate a return, you must request a Return Merchandise Authorization (RMA) within 30 days of delivery.

Returns sent without an RMA number will not be processed.

Customer Service
Phone: 866-222-4620 (Monday–Friday, 9:00 a.m.–5:00 p.m. PT)
Email: customerservice@suzannesomers.com

Shipping Costs

  • Shipping and handling charges are non-refundable.

  • Customers are responsible for return shipping costs.

  • We are not responsible for return postage.

SUZANNE Selects Box (Final Sale Exception)

Due to the discounted nature of the SUZANNE Selects Box, returns are not accepted, except in cases of product defect.

Refunds

Refund Timing

Once we receive and inspect your returned item (and confirm it was authorized with an RMA), we’ll email you when your refund is processed.

Refunds are issued to the original payment method, except for Reward $.

Please allow 7–14 business days from the date we receive your return for your refund to be processed and reflected.

International Notes

  • We cannot accept returns shipped via FedEx or UPS from a non-U.S. address.

  • If you request an exchange, we will cover the shipping cost for the replacement item we send to you.

  • International orders may be subject to import taxes, customs fees, and duties, which are assessed by your country and are the customer’s responsibility.