Money Back Guarantee –

Money Back Guarantee

Suzanne logo with registration mark

OUR GUARANTEE: is proud to offer a wide selection of distinctive products, and we stand behind the quality of each one. If an item arrives damaged or appears defective in any way, simply return it and we will be happy to replace the item, exchange it, or refund your payment. 


Some of Suzanne's products are sold by a variety of different companies and websites. We will be happy to assist you with any of the items purchased directly from this web site. However, if you bought your products elsewhere, we kindly ask that you contact the customer service department at the respective company that sold it to you.


To receive a refund for an item please contact us within thirty (30) days of when the item was delivered to request a Return Merchandise Authorization (RMA) number. The RMA number must accompany the return for the items. We are open Monday-Friday from 9am-5pm PST and can be reached at (866) 222-4620 or at 

We do not refund shipping or handling charges nor are we responsible for return postage.


We will notify you via email of your refund once we have received and processed the returned item in accordance with you obtaining an RMA number. You can expect a refund in the same form of payment originally used for purchase (with the exception of Reward $) within seven (7) to fourteen (14) business days of our receiving your return.

We can process returns and refunds only for items purchased from

We cannot accept returns shipped via FedEx or UPS from a non-U.S. address. If you request an exchange we will pay shipping charges for the item we ship to you.

Please be aware that your country may levy import customs and duties on items we ship to you.